For missing or wrongly shipped items, please contact us at firstname.lastname@example.org. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?
You will receive an email confirmation containing the Order Number and details of your purchase.
WHAT ARE YOUR PAYMENT OPTIONS?
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal.
HOW DO I MAKE PAYMENTS USING PAYPAL?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
HOW IS MY ORDER SHIPPED?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
IS ORDERING ONLINE SECURE?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.